Shipping policy

Empire Watch Company has a transparent and clear Shipping Policy for all orders placed on our website, without any special exceptions.

We are committed to delivering your order accurately, in good condition, as described, and always on time as promised by us on our website. Our team understands that getting your items quickly is important to you, so we make every effort to process your order without delay.

Order Dispatch & Processing

  • The products ordered by you are dispatched the very next day after they get approved. In some rare cases, it may take 5-10 days to dispatch.

  • We offer FREE Shipping (on selected products) ordered through www.empirewatchcompany.com

Delivery Timelines

  • We make our best efforts to ship each item in your order within 2-7 working days after approval. To ensure your order reaches you in the fastest time and in good condition, we only ship through reputed Indian Post service or trusted courier agencies for international deliveries.

  • For heavy and oversized products, we make our best efforts to deliver them within 10-15 working days after approval.

  • We ship on all weekdays (Monday to Saturday), excluding public holidays.

  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability.

Delivery Inspection

  • Before accepting the delivery, kindly inspect the package for any signs of damage or tampering.

  • If you notice visible issues with the packaging or the product appears mishandled, please record a short video of the package while inspecting it.

  • In such cases, please refuse to accept the delivery and contact our Customer Care within 24 hours at +91 8586827379. We will make every effort to ensure that a replacement delivery is arranged promptly.

Non-Acceptance of Delivery

Please note that if the customer chooses to refuse or deny the delivery after it has been confirmed and dispatched, a logistics fee will be charged to cover the transportation and handling costs. We appreciate your understanding and cooperation in ensuring a smooth delivery process.

Order Tracking

You may track the shipping status of your order on our website by visiting the “Track Your Order” section.

📧 Customer Support Email: empirewatchcom@gmail.com
📞 Customer Care Contact: +91 8586827379
🌐 Website: https://empirewatchcompany.com/